How can we help you?

The seller must ship within 3 business days at the latest. You get an SMS and a notification once the shipping code is created.

The carrier and tracking number appear in the order details. You get a notification for every movement.

Shipping is paid by the buyer and is shown per seller at checkout.

Within 3 days of delivery, use the “Report an issue” button in the order details and add photos. The payment is not released to the seller meanwhile.

After the refund is approved, it reaches your card within 2 to 10 business days depending on your bank.

Listings are usually reviewed within a few hours. You get a notification once approved.

You can see the reason in your panel. It is usually due to missing photos or an item that breaks the rules.

[commission rate] is deducted from the sale amount. Listing is free.

After the buyer confirms, the amount moves to your withdrawable balance. Accounts with verified ID and IBAN can withdraw any time.

Enter your new number under My account > Security; a verification code is sent to both your old and new numbers.

Opened formula, pacifiers and bottle teats, used breast pumps, medicines and creams cannot be sold.

Car seats require a manufacturing date. Seats that have been in an accident cannot be sold.